Shipping and Delivery Information
IF YOUR ORDER NUMBER
Does not start with: STPX-Then you have ordered a product from a different company.
TRACKING SHOWS THAT MY PACKAGE HAS NOT MOVED FOR MORE THAN 5 DAYS?
Email us ASAP @ firstname.lastname@example.org We are happy to assist you in getting to the bottom of the situation and will re-ship your order, if applicable!
TRACKING SAYS IT IS DELIVERED BUT I NEVER RECEIVED THE ITEM?
First, check around your house; look around each door, in your mailbox, on the side of the porch, between the screen and front door to make sure it was not delivered to an unusual place. If that does not produce the missing package, call your local Post Office and ask about the shipment, providing the tracking number that was emailed to you.
DO YOU SHIP TO P.O. BOXES?
Yes, we do!
MY PACKAGE LOOKS OPEN. IS IT BROKEN?
The Post Office is not always as gentle with shipments as we would prefer. If the packaging looks damaged, please insert the Picture Keeper drive into your device and give it a try.
If this is an international shipment, customs agents often open the package to verify the contents in the customs approval process. We apologize if this causes your package to arrive to you in a state that is less than pristine.
However, if the damage to the packaging is severe, we want to know about it! Please take a picture of the state the package arrived in and send it in an email to email@example.com